Postage , Returns and Customer Service
Prices and Payment-
This is information for online orders only.
Free Options available - Choose Pick up in store , at Checkout , to pick up you order from our Newtown Store or Leichhardt Store.
All Gift Vouchers Posted Free
Free Shipping for all purchases over $99*
(excludes bulky items, international and WA)
Flat Rate Standard Postage within Australia
- Standard flat-rate shipping is $6.95*
- Registered standard shipping is $11.95*
- Express, registered shipping is $14.95*
We also offer free instore pickup, just choose this option at checkout. Pick up must be within 7 days of purchase.
*Western Australia incurs a $5 surcharge on Standard Shipping and $10 surcharge on Registered, Express and Heavy Goods Shipping rates.
Please note, bulky or very heavy items will incur higher postage costs and we may contact you regarding extra postage costs associated with your order. You will be given the option to cancel your order at any time if the extra costs do not suit you.
Your order will be shipped in approximately 2 working days on receipt of payment. We process orders Monday through to Friday, so please consider this when ordering under time constraints.
Shorties is not liable for packages that have gone missing during transit.
To ensure your parcel gets to you, always enter the safest address for delivery. We will email you confirmation at the time of dispatch, and provide you with the package tracking number. We recommend choosing to register your package if you have any concerns about delivery.
Please email the store if you have a specific postage request or query.
We do not currently offer an international shipping option online for all countries, however we are happy to organize International shipping on a case by case basis. Please phone or email the store if you wish to discuss overseas delivery.
We now post to New Zealand, United States, United Kingdom, Ireland, France, Germany and Belgium.
For any other countries please enquire via email email@example.com
*2kg is the maximum weight we can send, if your order is heavier please contact us so we can arrange additional postage.
New Zealand Shipping Rates :
- Up to 500g - AU$20
- 500g - 1kg - AU$29
- 1kg - 2kg - AU$49
United States Shipping Rates:
Pack & Track International
- 0kg - 4.99kg - AU$25
- 0.5kg - 1kg - AU$40
- 1kg - 1.5kg - AU$50
Shorties wants to ensure you are satisfied with your purchases. We hope you love what you've ordered. If something isn't right, let us know. We'll send you another colour, a new size or an entirely different style. Please see the Returns section below for more information. Email us your questions firstname.lastname@example.org or call us on (02) 9560 0073 Monday to Friday 10.00am - 5.00pm (EST)
You can return merchandise to the Shorties store within 14 days of purchase. Just bring in or post your receipt and merchandise for an exchange or credit note.
We are happy to exchange but no refunds will be issued unless the item is faulty. We do not exchange or accept returns of 'sale' items. All 'sale' purchases are final.
Please email your intention to return an item to email@example.com within 7 days of receiving your goods. Returns or exchanges made without prior notification by email may not be processed.
Merchandise must be returned in the same condition as it was received.
Enclose your merchandise in a box or appropriate packaging within 14 days from receiving of the goods, and mail to:
Shorties Childrens Wear
93 Norton St
Leichhardt, New South Wales 2040
Customers will be responsible for all postage and handling charges. We strongly suggest using a trackable Australia Post satchel, as we can not take responsibility for returned goods lost in transit.
In the case of an exchange, please include a self addressed post satchel to avoid incurring the cost of re-delivery. This ensures we can promptly post your chosen replacement item.
Please allow two weeks from the day you return your package for your account to be credited. Postage costs are not refundable.
Your satisfaction is very important to us here at Shorties, and we want to help you with any Shipping or Exchange issues that you have ,so please feel free to call or email our staff with any question or concerns you have and we will endeavour to resolve them for you. xxx
Shorties Leichhardt Shop and warehouse 02 95600073
Shorties Newtown Shop 02 95505003
If you have any customer service issues or complaints, please feel free to email me personally .... Celia Morris ,I am the owner and I am always keen for your feedback - firstname.lastname@example.org